Refund and Returns Policy

Our digital marketplace specializes in providing innovative solutions tailored for florist, offering a diverse range of virtual products and services to elevate your floral business. While we strive to ensure customer satisfaction with every purchase, we understand that there may be instances where a refund or return is necessary. Therefore, we have developed the following policy to address such situations.

Eligibility for Refunds and Returns:

Customers may be eligible for a refund or return under certain circumstances, including:

  • Product Defects: If a digital product purchased from us is found to be defective or malfunctioning, preventing its intended use or significantly impacting its functionality, customers may request a refund or exchange.

  • Misrepresentation: In the event that a digital product is misrepresented in its description or promotional materials, and does not meet the expectations of the customer based on the information provided, a refund or return may be granted.

  • Unsatisfactory Performance: If a digital product does not perform as described or fails to meet the stated objectives or specifications, customers may request a refund or return.

Refund and Return Process:

To request a refund or return, customers must follow these steps:

  1. Contact Customer Support: Customers should reach out to our customer support team via email or through the designated contact form on our website. They should provide details of their purchase, including the order number and reason for the refund or return request.

  2. Verification: Our customer support team will review the request and may require additional information or documentation to verify the eligibility for a refund or return.

  3. Resolution: Upon verification, we will strive to provide a prompt resolution to the request. This may involve issuing a refund to the original payment method, providing store credit, or facilitating an exchange for a different digital product of equal value, depending on the customer’s preference and the circumstances of the request.

Exceptions and Limitations:

While we aim to accommodate refund and return requests to the best of our ability, there are certain exceptions and limitations to our policy, including:

  • Expired Product Access: Refunds or returns will not be provided for digital products once access has been granted or the specified access period has expired, unless the product is found to be defective or misrepresented.

  • Non-Refundable Fees: Certain fees, such as processing fees or administrative charges, may be non-refundable and will be deducted from the refunded amount, if applicable.